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Items (Physical Damage, Wrong item, different from description, Faulty or Defective) can be returned/exchanged within 7 days of delivery.

How do I know my order has been confirmed?
VConnect will send a confirmation mail for your order, to your registered email address with In this mail you will be provided with a unique Order ID (eg. OD12345678900) and, a list of all the item/s you have ordered with an expected time of delivery. You can also use this ID as a reference for any communication with our customer service team
Are there any hidden charges when I make a purchase on
There are absolutely no hidden charges when you make a purchase with The prices listed for all items are final and all-inclusive. The Total price you see on your cart while buying is exactly what you pay for the purchase.
How much are the delivery charges?
Delivery withing Lagos will have a flat fee of 400 Naira per order. Orders outside Lagos will be delivered at an extra cos. The delivery charges are shown seperately in your shopping cart and will also be metioned in the order summary sent to you via email.
What is the estimated delivery time?
Delivery time is specifically mentioned with all individual items.
How do I check the current status of my orders?
You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with To check the status of your pending orders; · Click on the “My Account” link in the top right of any page on our store. · Click on the “My Orders” link to view the status of all orders To view order status of a specific order; click on the “Order Number” after your order is dispatched from our warehouse and we will send you a mail with the dispatch details
When can I cancel an order?
We hope that you never feel the need to cancel your order. Even still, you can cancel your order before it gets delivered. You can do so by calling us on 07080700700 or by writing to us at
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