Terms & Conditions

Cancellation & Refund Policy

  1. one type of the Advertising Services, VConnect sells various packages to Advertisers. Where a package has been purchased by an Advertiser, VConnect may, at its sole discretion, provide the Advertiser with a refund for only the unused portion of the account balance (less applicable fees or charges if any) for that particular package. Once the refund is provided, that particular package and associated Advertising Services will immediately be cancelled. The Advertiser is still responsible for all charges incurred up to the time of cancellation. VConnect reserves the right to charge an administrative fee of up to 5,000 Naira where it grants any refunds or cancellations.

  2. For certain packages where VConnect explicitly offers a money back guarantee, VConnect will refund to the Advertiser any unused portion of the account balance (less applicable fees or charges if any) subject to any additional terms of that money back guarantee. Where such a money back guarantee does not stipulate any administrative charges for refunds or cancellations, VConnect will not charge the Advertiser any administrative or cancellation charge. Once the refund is provided, that particular package or Advertising Service will immediately be cancelled. The Advertiser is still responsible for all charges incurred up to the time the Advertising Service is cancelled.

  3. Where the Advertising Service purchased is not in the form of a package, then the specific terms of that order form, invoice or other documentation will govern the terms of cancellation.

  4. Any notification of a request for a refund or intent to cancel must be provided in writing or by email to sales@vconnect.com or to your Reseller

  5. Once a refund is approved, it will be processed within 15 working days.

  6. Any Daily Limit amount that has already been spent, including any over amount to a Daily Limit referred to in Clause 6(c)i. above will not be refunded under any circumstances.

  7. VConnect reserves the right, at its sole discretion, to restrict, suspend or terminate your access to all or any part of the Advertising Services at any time for any reason without prior notice or liability. VConnect may change, suspend or discontinue all or any aspect of the Advertising Services at any time, including the availability of any Advertising Service feature, database, or content, without prior notice or liability.

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