Why trust us ?

Our verification system and Quality & Trust (Q&T) team takes different measures to ensure both the users and professionals are genuine and verified before we connect them with each other.
  • Overview
  • Service providers
  • Service seekers
Everyday, thousands of people come on Vconnect to look for professional services to help out with issues around their homes or offices. At the same time, hundreds of professionals from all over Nigeria register themselves to get connected with those service seekers. That is why we see the need to make an extra special effort to make Vconnect a safe space for both, service seekers and the service professionals.

Professionals verification:

  • Contact Verification
  • Identity verification
  • Skills verification
  • Genuity verification
  • Blacklisting of suspicious professionals
Are you are a service professional ? Know more

Users verification:

  • Phone verification
  • Email verification
  • Requirements verification
  • Blacklisting of suspicious professionals
Are you are a service seeker ? Know more
Vconnect is building a trusted platform where users (ones who need services) can connect with the most reliable service providers and get things done.

How we ensure trustworthy pro

  • Contact Verification
  • Identity verification
  • Skills verification
  • Genuity verification
  • Pledge for quality and professionalism
  • Blacklisting of suspicious professionals

How you find the right professional and get your work done

To be a responsible user, both the parties should understand that hiring a professional is simply an exchange of money and service between two people. Even if much of the responsibility falls on the professional to ensure your job is done carefully as per your request, there are some common sense rules to respect on the user’s side too !

While requesting for a service at Vconnect

  • If you cannot find the exact service, pls call our customer care, do not request for any related service
  • If you are not sure when you need the service, please do not request for it.
  • Fill up your requirement, try to be as precise as possible. Any missing information, you can type in the last question.
  • Provide your actual name, email and phone# - your contacts are safe with us. Verify your details

After getting connected with a professional

  • Respond promptly or acknowledge when the professionals interested in providing you the service contact you.
  • Do not try to negotiate the originally agreed upon price and other terms and conditions if any.
  • Provide all the details to the professional before starting the service, this will avoid any dispute in the future
  • Try to be punctual as per the agreed upon time with the professional.
  • Do not make outrageous demands, extra works or odd hour service if the professional is not comfortable
  • Take photos of the items involved or with the pro for record purpose in case of any dispute in the future.
  • Ask the professional in advance about POS payment. Else, keep enough to pay in cash. Always seek invoice.
  • Mark the professional “Hired” and leave a review on his profile on Vconnect.

Are you ready to hire a service professional ?

All these little rules may seem obvious, but it is always good to keep them in mind :-)
Vconnect is building a trusted platform where professionals can connect with genuine service seekers (ones who need services) and convert them into valuable customers.

How we ensure genuineness of the service seekers

  • Phone verification
  • Email verification
  • Requirements verification
  • Blacklisting of suspicious users

How you get connected with the right potential customer

To be a responsible and effective service professional on Vconnect, you (and the user too) should understand that hiring a professional is simply an exchange of money and service between two people, so just apply some basic rules of etiquette and you will be good.

Undoubtedly, most of the responsibility falls on the professional to ensure the job requested by service seekers are done meticulously in a professional manner. There are some common sense rules that you can follow so that you land with the right customer and right job!

Here’s what we recommend you do (but not limited to)

  • Draft a clear profile: Your profile should let potential customers know about the exact services you offer. Adding pictures and work hours can help make sure customers enjoy their experience with youthe exact service, pls call our customer care, do not request for any related service
  • Get the highest level “trust” related content: Tell me what you do, how you do and how good you are at doing what you do. A quick 2 to 3 minutes video, 15 to 20 clear photographs, your CAC (if you have), Bank details, government issued identity and reviews from past customers go long way to impress your potential customer.
  • Read customer details before accepting the work: If you want to know more about a customer’s need before accepting their enquiry, check out their enquiry details and connect to the one most suitable to you.
  • Set clear quotations: At least 2 businesses are expected to provide quotes to customers; so ensure to be clear on the exact pricing for the different service sectors you offer or ask right questions to the user so that you can quote appropriately. Remember to engage your customers and keep them interested – right method and frequency of follow-ups go long way to convert a lead into a customer.
  • Check out our Marketplace: Need customers on demand? Visit our pool of opportunities that allows you to browse through a listing of endless customers and pick any one that fits the description of the services you can offer.
  • Rate a lead: Assess the quality of customer enquiries you receive by leaving ratings on enquiries. Your feedback is useful to help us provide you better quality customers and also improve your experience. If you rate a lead as not genuine, our Quality & Trust team investigates; if verified, we will refund the amount we charged you for that lead.

Are you ready to start getting customers ?

All these little rules may seem obvious, but it is always good to keep them in mind
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